Independent patient survey
Faith house recently had an independent patient survey carried out by an external company called CFEP, which has done many surveys for doctors'
surgeries across the UK. 247 of our patients kindly took part by filling out a questionnaire on the many different aspects of the services we provide -
from GPs and staff, to the practice building itself. Overall, we think the figures are encouraging. Faith House does compare favourably with all other,
similar practices surveyed across the UK.
The headline figure is that, In short, 88% of all patient ratings on the practice in the survey were "good", "very good" or
Posters are now on display in the waiting room to let patients know the outcome of the survey. This result does not, of course, mean that Faith House
doesn't need to improve - and many patients made useful comments to help us plan this. The findings have already been discussed with GPs, staff and our
patient group and the practice will shortly be making some changes in response to our patients' views and comments. We'll put more information on this
website as we do so but, in summary, we will be:
- Offering patients needing to see a doctor urgently more choice in whom they see
- Improving the way we display information in the waiting room
- Refurbishing some patient areas
- Improving staff training
- Changing the way we call patients in for their appointments
- Trying to improve patients' knowledge of the different ways they can order repeat prescriptions without having to telephone at busy times
Our thanks to all who helped us with the survey and - watch this space!
NHS 111 - OUT OF HOURS NUMBER
NHS 111 is a new, free telephone service being introduced locally from March 12 2013 to make it easier for people to access local health and social care
services when they have an urgent, but not life-threatening need and their usual GPs are not available. Calls from mobiles and landlines are free and the
service is intended to respond to people's health and social care needs when:
it is not a life-threatening situation, and therefore is less urgent than a 999 call
the patient does not have a GP to call or a GP is not available
the caller feels they cannot wait and is simply unsure of which service they require
the caller requires health information or reassurance about what to do next.
For more information see section headed NHS 111
under Surgery Opening Hours.
We are accepting new patients onto our list. Contact reception for details.
Patient Participation Group
Faith House Surgery is pleased to announce that we now have a patient participation group to consult on
any issues affecting the care received at the practice. All members are patients, here at Faith House.
We are looking for more members - in particular, women - so please put your name forward if you are
interested and we will contact you with further details. If you don't want to join the group, but have
ideas, issues or comments anyway please contact the Practice Manager. We actively welcome patient feedback
on our services.
Infection control inspection
All GP surgeries undergo periodic inspections to check their infection control standards to ensure the safety of patients. Faith House recently had our
latest inspection in March - these are conducted by a specially trained, outside nurse team - and passed with flying colours with an overall score of 87%
The nurse inspected all the following areas to arrive at this score:
- Policies & protocols
- Staff records
- Clinical environment
- Clinical practice
- Clinical equipment
- Hand hygiene
- "Sharps" management
- Waste management
- Decontamination procedures
- Vaccines management